ACSI/Purposeful Design Publications
Return Policy




Permission to return merchandise must be granted in advance. Fill out the form below completely and click submit to receive a Return Merchandise Authorization Number (RMA#) and shipping label. Please review our Refund and Return Policy before proceeding.





ACSI Refund and Return Policy

We understand that sometimes it is necessary to return merchandise you have received from ACSI. We will issue a credit to your account for items returned in saleable condition within 120 days. The following guidelines will assist you with your returns.


Important Things To Note:


  • ACSI/Purposeful Design Publications is not liable for damaged returns. Therefore, please package your shipment with care as no credit will be given for books with damage like scuffs, bent corners or marked/stamped/stickered from use or shipping.

  • No credit will be issued for opened CDs or DVDs, testing materials or used items.

  • If this shipment is not a preview order returned within 60 days, there is a 20% restocking fee if we pay shipping and a 15% restocking fee if you pay for shipping.

  • Account credit will be applied on items returned in saleable condition within 120 days.

  • E–book Return Policy:

    E–book activation codes are non–refundable once they have been redeemed. To return non-activated e–book codes for reimbursement, email them to careteam@acsi.org within 120 days.



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    If you are in need of additional assistance, contact the ACSI Care Team or call 800.367.0798.
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